IT & Digital Support Assistant
Are you passionate about IT and are eager to make an impact on how the Students' Union supports students, officers and staff in its day to day IT administration? If so, we might just have an ideal position for you!
As an IT and Digital Support Assistant, you will serve as the initial point of contact for colleagues and student groups experiencing IT issues within the Students' Union. The role involves providing frontline support, troubleshooting common IT problems, and escalating complex issues to the appropriate system suppliers. The IT and Digital Support Assistant will play a crucial role in ensuring a smooth IT experience for the Students' Union community through website content updates.
A day in a life of...
A typical day usually begins with checking the ticketing system, emails, and chats, where most new requests and tickets are received. The next step is to review the calendar for any upcoming meetings, often related to website changes or one-on-one discussions. After that, the focus shifts to tackling the tasks on the to-do list. These tasks can vary—some are quick and straightforward, while others may take days or even weeks, depending on their complexity.
Wednesdays are generally set aside for ensuring that all backups are functioning properly. Even on days when no new tickets come in, there’s always something to do. This might involve tidying up the office, sorting out old IT equipment, or handling other maintenance tasks.
For more information about the role, please click here.
JOB DESCRIPTION
Job title: IT and Digital Support Assistant
Responsible to: Communications and Digital Support Manager
Salary: £15.13 per hour (made up of £13.50 + £1.63 holiday pay)
Hours of work: 12-15 hours per week during term time
Contract: Fixed term until 31st of July, 2025
Applicants: All current and newly accepted Sussex University Students are encouraged to apply
Location: Falmer House, University of Sussex, BN1 9QF
If you have any questions, please get in touch with hradmin@sussexstudent.com.
KEY DATES
Closing date: Monday 23 September at 9pm
Shortlisting: Tuesday 24 and Wednesday 25 September
Interviews: week commencing 30 September
COMMITMENT TO INCLUSION
We are really committed to maintaining a diverse workforce because we know how important it is to have decision makers and collaborators with varied lived experiences and backgrounds that reflect the range of needs from our diverse student community.
We welcome applications from everyone, and we want to strongly encourage applications from; people with an ethnic minority or Chinese background, people with a disability, people with dependants, and people who identify as LGBTQ+. We conduct anonymous shortlisting and all of our interview panels have Unconscious Bias Training in order to support the above. We also consider flexible working for those with care commitments. If you have any suggestions as to how we could improve our language or application process please let us know.
As a representative body one of our key aims is to increase applicants that identify as Black, Asian or a minority ethnic to work in the Students' Union. To support this we will ask you an optional question about your ethnic origin. Not providing this information will not adversely affect your application for the role. This information will be hidden during the application process. Staff who identify as Black, Asian or minority ethnic are also welcome and supported to join our BAME Staff Network.
ABOUT US
We are looking for skilled, friendly and highly motivated people who share our vision and values.
With our vibrant environment and organisational culture, the Students Union is a dynamic workplace only a few places could match. Led by students we are all about working with students to help them get the most out of their time here at the University of Sussex or Brighton and Sussex Medical School.
Whilst being located on Sussex Campus - close to Brighton & Hove - we are separate from the University, something that is crucial to our campaigning and lobbying work.
According to last year's Staff Engagement Survey, the best things about working here is the supportive environment with great people who you can trust and respect as well as the ability to work flexibly for most roles.
Although we have different departments we think of ourselves as one big team and are often working all together on projects or helping each other out at big events such as Freshers week or Elections.
Whilst we cannot really brag about offering the most competitive pay, as is often the case in the third sector, we feel we have a lot of other things going for us, which more than make up for our less competitive salaries.
Working on Sussex Campus and for the SU has lots of perks: Our staff get access to enhanced time off, which normally amounts to an extra 6 days leave in addition to 20 days of annual leave per year, and bank holidays. We also organise staff socials and events throughout the year and pride ourselves on having numerous learning and development opportunities for all our roles and creating a supportive workplace with regular 1 to 1s, an employee assistance programme and professional health services. You can read up more about our benefits below or on our benefits package.
If this sounds like the workplace you’d like to join, we would love to receive your application and get to know you!
STAFF AND APPLICANTS WITH LONG TERM CONDITIONS
The Students’ Union aims to implement reasonable adjustments for all staff and applicants with disabilities, creating a culture of cooperation, shared responsibility and proactiveness to ensure equitable access to jobs. We want to make sure everyone is supported in our selection processes, and are equipped to work safely and get as much as possible out of their role as possible.
For more information about the support we have available follow this link.
STAFF BENEFITS
GETTING PAID
Everyone working in the UK needs a National Insurance number in order to get paid. If you are a UK citizen you will automatically have this, however if you are not a UK Citizen you might want to apply for an NI number at the same time as you apply for a job so there is no delay in your payments. You can do so using this link: https://www.gov.uk/apply-natio....
Please note you cannot apply for a National Insurance Number until you're in the UK, but this should not stop you from completing your application for this role.
INTERNATIONAL APPLICANTS
We really welcome applications from abroad for all of our vacancies.
Due to legal regulations, we have to ensure that everyone is eligible to work in the UK and this would be done by us checking and making a copy of the correct original identification/documentation before your first day of work. You may also be limited in the number of hours you would be allowed to work.
Find out more information about applying to work in the UK.
In any case, we would encourage anyone to apply for a job in one of our friendly departments to give yourself the chance of being selected, and we would look to see the appropriate original documents before your first day of work.
For those applying for our graduate roles, you may be eligible to have visa application fees reimbursed as part of our commitment to equality, diversity and inclusion. Find out more about our Visa Reimbursement Policy and Procedure.
国际学生
我们希望更多的留学生来申请。根据法律规定，我们必须确保每个人都有资格在英国工作。在你正式开始工作的第一天或之前，我们需要检查你的签证和复印你的护照原件(和/或其他适当的身份证明)。工作时间也可能有一定的限制。
MORE INFORMATION
To find out more about working for the Students' Union go to: